podcast Archives - Page 2 of 4

Reinventing Healthcare from Pharmacy to Front Door with Jocelyn Konrad | EP27

Banner featuring Jocelyn Konrad and Wendy Liebmann

In this episode: Wendy Liebmann talks with Jocelyn Konrad, Executive Vice President and Chief Pharmacy Officer, Rite Aid, about the company’s new RxEvolution retail concept and the future of retail healthcare delivery. They discuss: How the new concept focuses on younger shoppers and their extended family (including pets), providing whole health solutions – from pharmacy ... Read more

Building Shopper Loyalty in a Digital World with Peter V.S. Bond | EP26

Banner featuring Peter V.S. Bond and Wendy Liebmann

In this episode: Wendy Liebmann talks with Peter V.S. Bond, VP of CPG Strategy and Development for Fetch Rewards, about whether it is possible to build shopper loyalty today, and how important it is to understand where shoppers are on their loyalty journey. They discuss: The critical components retailers and brands need to build loyalty ... Read more

Retail Innovation: What’s Working, and Not with Candace Corlett | EP25

Banner featuring Candace Corlett and Wendy Liebmann

In this episode: Wendy Liebmann and Candace Corlett walk – and talk – you through a virtual Retail Safari®. They share their latest observations of what’s working and not at retail – from department stores, drug stores, mass merchants, specialty beauty and more... They discuss: How department stores are winning and losing (yes, some are ... Read more

The New Shopper Truths with Candace Corlett | EP23

In this episode: WSL’s Wendy Liebmann, CEO, and Candace Corlett, President, discuss WSL’s latest research, the health and wellness shopper revolution it reveals and the implications for retailers and brands. They discuss: How health and wellness has changed over the last 8 years, and the new conditions, such as mental health, that are impacting Americans’ health ... Read more

E-Commerce Marketplaces: White Space? Or Black Holes? with Brand3P | EP22

In this episode: Wendy Liebmann talks with Ping Hao and Burke White, founders of Brand3P, and creators of the Walmart.com marketplace about the current opportunities -- and challenges -- for brands and retailers as e-commerce marketplaces fast become a primary distribution channel. They discuss: Why marketplaces are growing (Hint: because shoppers are there), and when ... Read more

“Spontaneous” Shopping is the New Efficiency with Candace Corlett | EP20

In this episode: Wendy Liebmann and Candace Corlett provide a preview of What’s Up in WSL’s latest How America Shops® research. You will learn: Why retailers’ efforts to differentiate are not working. How spontaneous shopping is impacting traffic, both in-store and online. What categories are most susceptible – and most opportune -- to the spontaneous ... Read more

Retail After the Splurge with Steve Sadove | EP19

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In this episode: Wendy Liebmann discusses how retailers have the opportunity to reintroduce themselves to shoppers as they move out of their COVID-cocoons with Steve Sadove, retired Chairman & CEO of Saks Incorporated, and current board member of Colgate-Palmolive and advisor to Mastercard and private equity. They discuss: The new foundation for retail How to ... Read more

The Future of Retail Leadership | EP18

Banner featuring Stephan Kanlian, Morgan Hagney, and Wendy Liebmann

In this episode: Wendy Liebmann discusses the expertise, mindset and agility retail leaders will need in the future with Professor Stephan Kanlian, Chairperson of FIT’s Master’s Program in Cosmetics and Fragrance Marketing and Management, and Morgan Hagney, AVP, Maybelline New York. They discuss: Critical capabilities required in the new phygital retail environment The urgency to ... Read more

Retail Keep Up! Hurry Up! | EP17

Banner featuring Paco Underhill and Wendy Liebmann

In this episode: Our own Wendy Liebmann and Paco Underhill, founder of Envirosell, the behavioral research company, discuss how retail must respond faster to social change if it is to keep up with shoppers. Wendy and Paco discuss: What shoppers expect now from retailers and brands What made a good store a decade ago does ... Read more

The Color of Retail with Terry Thomas | EP16

Banner featuring Terry S. Thomas and Wendy Liebmann

In this episode: Our own Wendy Liebmann and Terry Thomas, EVP & Chief Customer Officer, Unilever US, discuss how diversity and inclusion are critical to building a modern, socially responsible company that today’s shoppers expect. What Diversity and Inclusion actually mean (it’s more than ethnicity) Why an intrinsic, top-down approach is critical, and how to ... Read more

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