Helena Foulkes is a rare retail titan. She has spearheaded dramatic transformation as both the former president of CVS Pharmacy, and as CEO of luxury brand Hudson’s Bay Co, and she is a board member at Home Depot. As a cross-channel retail leader, Foulkes has learned how to manage a crisis in real-time. Here, she ... Read more
What’s with the sneakers? As retail reopened in the US and around the world, one category that shoppers flocked to is sneakers. Did feet grow as America was locked down? Do new-found home fitness routines require new yoga shoes? Or is it part of shoppers’ continuing passion for comfort and wellbeing? This isn’t just ... Read more
The COVID-19 retail rollercoaster. Israel was one of the first countries to issue “stay at home” orders back in February and one of the first to begin reopening in mid-May. Zack, our Israel Scout, noted that shortly after full reopening (including retail, restaurants, salons) cases spiked then declined again. What should we anticipate and how ... Read more
Sales signs may not be enough to bring shoppers into reopened stores. Two mighty forces are working against a resurgence of store traffic: One is the risk of contracting COVID-19, which will keep many shoppers away; the second will be how shoppers rethink spending after being unemployed or furloughed for months. Our Retail Safari® scouts ... Read more
Our Wendy Liebmann interviews Heather Hughes, SVP/GMM Walgreen Co. on leadership and life during the coronavirus. As board members of WE: Empowering Women to Advance Wellness, Wendy and Heather discuss developing talent in a crisis and everyday, and the importance of "raising your hand" in order to grow. Live Chat Transcript Wendy: Hello, hi. ... Read more
As pandemic-related business restrictions ease and retailers reopen, they will be evaluated by how much they show they care about protecting their shoppers. Retailers have an immense responsibility for the attitude and presentation of their stores, in addition to the safety of all inside. We took a few shopping trips and found some good examples, ... Read more
With Neiman Marcus filing Chapter 11 and the specialty channel in flux, ultra-prestige beauty brands are exploring their options. By Jenny B. Fine on May 15, 2020 // WWD, Beauty Inc. Chanel. La Mer. Sisley. La Prairie. When the Neiman Marcus Group filed for Chapter 11 protection late last week, the top 20 unsecured creditors included four beauty (or beauty-related, ... Read more
Consumers have been trying to minimize stress for some time, including in their shopping trips. Now COVID-19 has added an unpredicted level of complexity and angst to that pursuit. We looked into how brands and retailers are easing stress among pandemic-minded shoppers, and came back with three guidelines. Shoppers Need Mental Therapy. How are You ... Read more
In this CEW Free Webinar, Wendy Liebmann shares how shopper attitudes and behaviors are dynamically changing as we transition from a health crisis to a financial crisis, including implications, emerging issues, and opportunities, all helping to lay the groundwork for The Next Normal. If you’d like to learn more about WSL’s ongoing series of How ... Read more
Strategist and CEO Wendy Liebmann takes retail’s temperature in the days of COVID-19 Fiona Soltes // NRF Contributor // May 1, 2020 If the coronavirus pandemic has put a spotlight on one thing, it’s certainly our health. Being well and staying “safe” have become drivers for a multitude of attitudes and thoughts. Even before the virus ... Read more
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