Wellness

8 Signs of the Future, Now: WSL’s “From Chaos Comes Clarity”

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Woman with eyes closed and microorganism germs floating around her face, grocery store blurred in background - banner
WSL’s latest research shows a more defined path to 2024, and while it no doubt will lead to more normalized activities – think working and social life – retail’s road signs indicate some departures from the normal. We’ve boiled them down to eight pivotal behavioral changes and accelerations, in our latest Future Shop report, “From ... Read more

WSL’s Virtual Retail Safari® Reveal Reimagined Stores

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Retail Safari promo banner with maps and location marker illustrations on laptop screen
The year 2020 not only redefined shopping, it helped re-engineer what stores look like now. WSL Retail Safari® scouts explored some of the most forward-looking changes in the physical store. Following are concepts worth watching, from our recent tours. What Kinds of Stores are Your Shoppers Returning To? The physical store was changing long before ... Read more

What Will Stick for Retailers Post Pandemic and What Won’t

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Pair of feet in pointed shoes standing on concrete with chalk arrows and question mark drawn on the ground
During the months of the pandemic we have seen an acceleration of shopping behaviors that were already underway, while other more traditional practices are slipping away. One finding is clear: Retailers have proven how effectively they can adapt, and there is no going back. Keep Improving, Retail. The Bar is Rising. Just as no good ... Read more

20 New Shopper Trends Retailers Should Know for 2021

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As we look forward to a 2021 full of hope, we decided to look back on what shoppers have taught us this year, which is what retailers and brands will need to deliver next. Here are 20 of the most significant findings from WSL’s 2020 archives. Determination. In the WSL Dictionary of Retail and Shopper ... Read more

Retail Clinics Need to Pick Up the Pace to Stay Relevant

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Following the path to share in The Big Business of WELL, retail chains are making space for healthcare clinics, but their rollout plans are too long, and also need to account for the new dimension in healthcare: telehealth conferencing.  Retailer Health Centers are Moving at an Anemic Rate CVS and Target launched the MinuteClinic, and ... Read more

Passion for WELL Remains, 3 Tips to Capture a Booming Market

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Shoppers may have fallen into less-healthy eating and wellness practices during the pandemic, but those wellness values are still embedded, and shoppers are getting back on track, our latest How America Shops® report shows. Here are a few tips for how brands and retailers should be marketing WELL now. The Pandemic Changed WELLness Habits, But ... Read more

How To Be An Advocate: WE Move Forward

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The WE Mission is to enhance the future, develop talent across generations and advance health and wellness. WE Move Forward Panel Series is focused on championing representation and providing mentorship and support for African American women, our greater community at large, and all women and men who want to stand as allies for racial justice and equity. ... Read more

4 Steps to Win Shoppers by Showing You Care, from Neurologist Dr. Gayatri Devi

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The path to connecting with your shoppers requires showing you care about them, and that goes well beyond keeping them safe. Here are 4 tips on how to show you care from leading neurologist Dr. Gayatri Devi. Shoppers have got pandemic life down, but is that enough? The frenzy of the first six months of ... Read more

Wellness Represents a Significant Opportunity for Retailers

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WWD | By Ellen Thomas on August 31, 2020 Wellness represents a significant opportunity for mass-market retailers, but they've only just begun to democratize a concept long associated with luxury. Five years ago, when Thrive Market, a membership-based e-commerce retailer that sells natural and organic food and wellness products, launched its web site, people who joined were considered ... Read more

How Do Retailers Win Minorities’ Trust? By Doing Something

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It’s easy for retailers to say they care about Black customers, but what are they doing to prove it in the store every day? This issue is more pressing now as the pandemic, racial strife and financial concerns heighten stress among all shoppers and store workers. For our latest How America Shops® research, we asked ... Read more
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